Frequently Asked Questions

HOW DO I QUALIFY?

Qualifying is easy and you don't need to worry about your credit. General qualification requirements:

• Must have verifiable income
• Must be at least 18 years of age and a U.S. citizen
• Must have a checking account
• Other requirements may apply

HOW MUCH CAN I QUALIFY FOR?

The loan amount you qualify for depends on several factors, including your income and personal loan history with GreenArrow. To see how much you may qualify for, simply complete our online application and one of our customer service representatives will notify you regarding your loan status.

HOW DO I REPRINT MY LOAN DOCUMENTS?

You are able to reprint your loan documents at anytime during the lending process. There are several ways to get copies of your loan documents.

• We can fax them to any fax number you request.
• You can login to the Greenarrow Loans customer portal and access or print them.
• We can also send them through traditional mail

To make these special arrangements, please contact our representatives at (877) 596-1340.

HOW DO I MAKE PAYMENTS?

There are three ways to make payments:

• Automatic ACH Direct Debit - You can authorize payments to be taken out automatically from the bank account where the money was received.
• Debit Card - Call us at (877) 596-1340 to make a payment via debit card.
• Certified Check - Payments are submitted to Greenarrow Loans, by each scheduled payment date.

CAN I GET AN EXTENSION?

Loans are written for the maximum number of payments available. No extensions, renewals, or "rollovers" are permitted. A borrower may pay off his/her loan early (prepay) and avoid or reduce finance charges that would otherwise be incurred if the loan is not paid off early. Please call us if you have concerns with making a payment in a timely manner (877) 596-1340. In many cases we will be able to reschedule your payments.

CAN I PAY EARLY?

Yes, you are able to pay early and there is no prepayment penalty. Finance charges do not continue to accrue on amounts that have been prepaid, but only on the unpaid balance of the loan. To find out additional details click on your state.

WHAT HAPPENS IF MY PAYMENT IS LATE OR I CANNOT MAKE A PAYMENT?

If you have come into a situation of financial hardship where you will not be able to make a payment on time, please contact us as soon as possible. In many cases we will be able to reschedule your payments and avoid any late payment penalties. If a payment returns or is late a $30 fee may be added to you account balance, and your loan may be moved into a collection status.

WILL MY CREDIT BE AFFECTED?

Applicant information may be verified through national databases including, but not limited to, Clarity, Data X, and CLVerify. We do not typically preform credit checks, or report to the three credit bureaus: Experian, Equifax, or Trans Union.

ONCE APPROVED, WHEN WILL THE FUNDS BE AVAILABLE?

If your application is approved by 5pm MT Monday through Thursday, you will generally receive your funds from the lender by the next business day.* If your application is approved between 5pm MT Thursday and 3pm MT Friday, you will usually receive your funds on Monday, unless it is a bank holiday.

The exact time of funding depends on when your bank will post ACH (Automated Clearing House) credits to your bank account. If you expect to receive funds on a certain day, but do not see the funds in your bank account, you should contact your bank's ACH department. They should be able to tell you when the funds will become available.

CAN I CANCEL MY LOAN?

Yes, you may cancel your payment obligations under the Loan Agreement, without cost or finance charges, no later than 3:00 p.m. Mountain time of the next business day immediately following the Disbursement Date ("Cancellation Deadline"). To cancel your payment obligations on this loan, you must login into the customer portal, then sign and submit the cancellation form. If you have any questions please call us at (877) 596-1340 Login Now

WHAT IS AN ACH PAYMENT AND HOW DOES IT WORK?

ACH stands for Automated Clearing House and is a form of electronic debit, which behaves much the same as a paper check. When the lender presents an ACH request to your bank, it will send the specified amount of loan fees and/or principal to the lender that were outlined in your loan agreement. If the payment is returned for reason of insufficient funds, the lender can and will re-present the ACH Authorization to your bank.

ARE YOU A PAYDAY LOAN COMPANY?

No, we provide an installment loan product.

WILL YOU SEND ME TO A 3RD PARTY COLLECTIONS AGENCY?

No, we handle all accounts in house.